Fundamentals of Operational Risk Management

EXPERIENCE

• Associate Director at Kept (ex-KPMG Russia)
• Ak BARS Bank: Development of methodological documents on project management risk management
• Alfa-Bank (Belarus): Training “Operational Risk Management System at Credit Institutions”
• Promsvyazbank: Improvement of a control system of operational risks
• VTB 24: Introduction an antifraud system regarding the DBO systems
• Ak Bars Bank: Approaches to management of types of operational risk (HR, payment service providers, design risk)
• Ak Bars Bank: Assessment of effective management of operational risk
• Ak Bars Bank: A training “Risk of mistakes in project management”
• Alfa Bank Belarus: Training “Operational risk management system”
• Forte Bank Kazakhstan: Training “Control system of operational risk”
• Mercedes Bank: Diagnostics of operational risk management system on compliance with Russian regulations

QUALIFICATION
Dinara joined the Company in 2021. Prior to joining the Consulting department, she was the Director of Operational Risks
and Continuity Processes at PJSC Promsvyazbank for more than 5 years. She has more than 20 years of experience in the banking sector.
Promsvyazbank: 2016-2021 – Director of operational risk management
VTB24 (retail bank of VTB group) 2009-2015 – Head of operational risk management department OTP Group – Head of risk analysis department
National bank of Kyrgyz Republic – leading economist, macroeconomic policy
Specializes in operational risk, operational sustainability, business continuity, sustainability and ESG.
She has extensive experience in implementing projects on the creation of operational risk management systems and continuity processes, implementation of specialized software both in terms of
operational risks and the creation of anti-fraud solutions.
She is an expert in banking processes and products.

EDUCATION AND CERTIFICATES

• Specialist Degree in Management, Kyrgyz-Russian Slavic University
• Master’s Degree in Economy, innovations, communications in the sphere of tourism, Università del Piemonte Orientale (Italy)
• Psychology and Human Resources, Lomonosov Moscow State University
• Era of digital development: bases of digital transformation, Russian Russian Presidential Academy of National Economy and Public Administration (RANEPA)― Introduction to ESG, CFI
• Introduction to ESG, Corporate Finance InstituteRAEX Sustainability – Introduction to Sustainability & ESG, RAEX
• BS 25999 Implementing BS, BSI Management Systems
• BS 25999 Internal Auditor, BSI Management Systems
• Independent Director, Association of Professional Directors